| 1. |
- Lindgren, Thomas, 1973-, et al.
(author)
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Experiencing Expectations : Extending the Concept of UX Anticipation
- 2018
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In: Nordic Contributions in IS Research. - Cham : Springer. - 9783319963662 - 9783319963679 ; , s. 1-13
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Conference paper (peer-reviewed)abstract
- This paper demonstrates the role of pre-product user experience (UX) in product design. For automotive companies, questions concerning how users will experience not yet available products is pressing - due to an increase in UX design for products, combined with a decrease in time-to-market for new products. Conventional UX research provides insights through investigating specific situated moments during use, or users’ reflections after use, yet cannot provide knowledge about how users will engage with not yet existing products. To understand pre-product UX we undertook a netnographic study of three people’s experiences of expecting and owning a Tesla car. We identified how modes of anticipation evolve before using the actual car, through online social interaction, creating a pre-product experience. The study offers a foundation for theorizing pre-product UX as socially generated anticipated UX, as well as insights for UX design in industry.
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| 2. |
- Berg, Martin, 1977-
(author)
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It’s quiet! What are they talking about? : Auto-ethnographic Reflections on Silence and Mediated Interactions in a Digital Workplace Environment
- 2011
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In: The Work Environment. - Göteborg : Arbete och Hälsa, University of Gothenburg. - 9789185971329 ; , s. 11-
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Conference paper (peer-reviewed)abstract
- The last few years have witnessed an increased development of applications and services aimed at organisational communication and interaction. Instant messaging, enterprise social networks and web-based systems for time tracking are often assumed to facilitate organisational communicative practices. While providing a vast array of possibilities, applications and services of this kind also provoke changes at the level of social interaction and communication in the physical workplace environment. Taking its point of departure in an auto-ethnographic account of processes involved in the author’s becoming part of a digital workplace environment, this paper critically considers core characteristics of organisational communicative technologies as well as their social and material implications. In overall terms, this paper suggests that technologies of this kind allows for a layering of the workplace environment that facilitates the establishment of serendipitous relationships and interactions as well as providing a blurring of the boundaries of corporate positions and hierarchies while simultaneously giving rise to a complex set of surveillance techniques and power relations.
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| 3. |
- Berg, Martin, 1977-
(author)
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Behind the Screen : Communicative capitalism and automated social structures
- 2012
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Conference paper (peer-reviewed)abstract
- During the last few years, numerous journal articles aiming at discerning the impact and possible meanings of social network sites (SNS) such as Facebook and Twitter have been published. It is often argued that SNS significantly diverge from earlier forms of web communities since they are centred around the individual actor rather than themes of interest. An important aspect of these changes is that SNS allow for the construction of a public or semi-public profile through which it is possible to put on display a list of shared social connections which, in turn, makes it viable to browse the social connections of other users. Although being important aspects of SNS, these observations do not account for the automated data processing of harvested personal information that constitute the very motor of these sites. Drawing on an analysis of an extensive empirical material consisting of approximately 470 self-reflexive diary entries on the subject of Facebook use, authored by people between the ages of 22 and 68 together with an exploration of the ways in which Facebook gathers and processes personal and interactional data in order to provide what is assumed to be an enhanced user experience, this paper aims at establishing a sociological understanding of the interrelationship between social practices and automated social structures on Facebook. Taken as a whole, this paper contributes to an understanding of SNS by relating social practices to the automated social structures that (for commercial reasons) emerge within SNS thus rendering creative identity performances problematic. In so doing, it provides an important account of how bodies, selves and technologies intersect and relate to new forms of power in contemporary communicative capitalism.
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| 4. |
- Berg, Martin, 1977-
(author)
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Checking in at the urban playground : Digital geographies and electronic flâneurs
- 2011
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In: <em>Networked Sociability and Individualism</em>. - Hershey : IGI Global. - 9781613503386 - 1613503385 - 9781613503393 ; , s. 171-196
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Book chapter (peer-reviewed)abstract
- Taking its point of departure in a critical discussion of the imagined dividing line between physical and digital spaces, this chapter demonstrates a socio-spatial turn in Internet studies and sets out to explore the meaning of locative technologies as an illuminating example of how such spatial boundaries increasingly collapse. Being empirically grounded in an analysis of twelve qualitative interviews with users of the applications Foursquare and Gowalla, this chapter focuses on the interplay between what is termed electronic flâneurs and digital geographies and demonstrates in what ways the use of locative technologies provokes changes at two levels in the social realm; first, by adding a communicative digital layer to the spatial organisation of physical space and second, by adding a spatially bound layer to interactions in digital space.
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| 5. |
- Berg, Martin, 1977-
(author)
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”Cumming” to Terms with Communicative Capitalism
- 2012
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Conference paper (peer-reviewed)abstract
- The last few years have witnessed a dramatic increase in the number of services and applications that facilitate online social interaction of various kinds. Contemporary accounts of the social web most often take their point of departure in an analysis of Social Network Sites (SNS) such as Twitter and Facebook. In contrast to such an endeavour, this paper shifts focus from the social realm of SNS to social interactions that occur through and around amateur sex-cam services such as cam4.com, which is a service claiming to be ”the largest worldwide webcam community”. Cam4.com allows the users to broadcast themselves while having sex, masturbating or simply engaging in exhibitionist practices of different sorts. Every broadcast is accompanied by a public chat which provides a possibility to communicate with the viewers as well as a ”tip box” through which viewers can make economic transactions to the broadcasting user. These transactions are often closely related to the bodily sexual practices of the users and it is frequently said that a certain amount of tips is required for making an orgasm (or similar activity) taking place. This paper takes its point of departure in an analysis of various forms of social interaction on cam4.com in order to establish an understanding of the relationship between bodily practices and communicative acts in light of the electronically mediated setting by which their performance is facilitated and interconnected. This analysis, in turn, is related to a broader theoretical framework that builds upon a critical assessment of the works of George H. Mead (1934), Judith Butler (1990) and Anthony Giddens (1992) together with a reconfiguration of Jodi Dean’s (2005, 2010a, 2010b) notion of ”communicative capitalism” which designates a very specific form of late capitalism which is materialised in the bits and bytes of the network society. Taken as a whole, this paper provides a deeper understanding of the processes involved in contemporary online (bodily) communication while at the same time positioning these microsociological matters in a broader macroscopical theoretical framework.
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| 6. |
- Berg, Martin, 1977-
(author)
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Facebook : Automated structures and reflexive social practices
- 2012
-
Conference paper (peer-reviewed)abstract
- During the last few years, numerous journal articles aiming at discerning the impact and possible meanings of social network sites (SNS) such as Facebook and Twitter have been published. It is often argued that SNS significantly diverge from earlier forms of web communities since they are centred around the individual actor rather than themes of interest. An important aspect of these changes is that SNS allow for the construction of a public or semi-public profile through which it is possible to put on display a list of shared social connections which, in turn, makes it viable to browse the social connections of other users. Although being important aspects of SNS, these observations do not account for the automated data processing of harvested personal information that constitute the very motor of these sites. Drawing on an analysis of an extensive empirical material consisting of approximately 470 self-reflexive diary entries authored by people between the ages of 22 and 68 together with an exploration of the ways in which Facebook gathers and processes personal and interactional data in order to provide what is assumed to be an enhanced user experience, this paper aims at establishing a sociological understanding of the interrelationship between social practices and automated social structures on Facebook. This paper provides an important contribution to contemporary sociological studies of new media by relating social practices to the automated social structures that (for commercial reasons) emerge within social network sites thus rendering creative identity performances problematic.
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| 7. |
- Berg, Martin, 1977-
(author)
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Improve me! 100 days of wristband guidance
- 2015
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Conference paper (peer-reviewed)abstract
- Body monitoring devices are increasingly turning into machines that not only track personal activity but also provide suggestions on how to lead a life that is assumed to be continuously improved. By measuring, interpreting and correlating various data sources, these devices are assumed to provide an understanding that goes beyond everyday self knowledge. Although these devices most certainly can provide information on how to run faster or sleep better, it remains unclear how it feels to gain a deeper understanding of oneself by means of a technological device. This paper approaches this question in an auto-ethnographic study (by the author of this paper) where the Jawbone UP wristband and the ”Smart Coach” insight and coaching ”engine” will be used and the suggestions for improvement slavishly followed during 100 days. This system crunches personal data in various ways in order to provide ”actionable insights and uniquely personalized guidance” (jawbone.com).
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| 8. |
- Berg, Martin, 1977-
(author)
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Interpassivity and social network subjectivity
- 2012
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Conference paper (peer-reviewed)abstract
- During the last few years, a steady stream of journal articles and conference papers with the aim of discerning the impact and possible meanings of social network sites (SNS) have been published. It is often argued that SNS diverge significantly from earlier forms of web communities since they are centred around the individual actor rather than themes of interest. Although providing a solid understanding of the social dynamics surrounding identity performance and self-presentation, most researchers have not sufficiently assessed the interrelationship between the conditions of social interaction on SNS and subjectivity. Being of crucial importance for any understanding of the relationship between participatory action and identity performance, an analysis of the conditions of subjectivity illuminates fundamental social processes of importance to the general understanding of the implications of SNS. Drawing on an analysis of an extensive empirical material consisting of approximately 470 self-reflexive diary entries authored by people between the ages of 22 and 68, the purpose of this paper is to explore the changed conditions of subjectivity on SNS by addressing two interrelated themes. First, this paper aims at understanding the possible implications of the fact that social and symbolic content increasingly becomes delivered to the individual through personalised feeds, thus invigorating a state of interpassivity through which the social network acts on its own behalf. Secondly, this paper strives at understanding what it means that other individuals occupy a salient role in the individual self-presentation. In what ways does this state of affairs affect the processes through which individual subjectivity is continuously enabled and negotiated? This paper explores crucial aspects of the social and interactional terrain of SNS thus attempting to provide a theoretical and conceptual apparatus, mainly by the concepts interpassivity and social network subjectivity, that can further strengthen research on SNS.
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| 9. |
- Berg, Martin, 1977-
(author)
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Participatory trouble : Towards an understanding of algorithmic structures on Facebook
- 2014
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In: Cyberpsychology. - Brno : Faculty of Social Studies, Masaryk University. - 1802-7962. ; 8:3
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Journal article (peer-reviewed)abstract
- Several studies have engaged in understanding how the internet and online platforms increase political engagement through various forms of online participation and leverage social collective action. This article advances this line of research by exploring how social network sites in general and Facebook in particular are fuelled by algorithms that affect and become entangled with social practices on these sites. The article is empirically grounded in an analysis of 66 self-reflexive diaries on Facebook use and studies algorithmic structures on Facebook by exploring how personalized social feeds affect the experienced relationship between self and others as well as the readiness to share information to a network of peers. In contrast to studies that position online platforms as strengthening participatory political action, this article argues that it is necessary to take into account how algorithmic structures affect interpersonal relationships and the experienced ability to engage in participatory practices. © 2014, Masaryk University. All rights reserved.
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| 10. |
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